Instruction, Catalog and Guarantee

Where can I obtain the instruction booklet for my watch?

You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded from our LORUS website.

Where can I get watch catalogs?

The distributors in the various countries produce catalogs for the areas they serve. Since models offered vary from market to market, we recommend that you contact the Seiko distributor in your area shown on the Seiko world map.

Service Network

What is guaranteed during the guarantee period?

During the guarantee period, we guarantee free repair / adjustment service against any defects on the watch body (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual.

However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period or under guarantee coverage.

  • - Exchange of leather, urethane or fabric band
  • - Trouble with or damage to the case, glass or band caused by accidents or improper usage
  • - Scratches or grime caused by use
  • - Trouble or damage caused by natural disasters including fire, floods or earthquake
  • - When the text on the guarantee booklet has been altered
  • - When the certificate of guarantee is not presented
  • - Battery replacement

* In order to apply for this service, you need to present the guarantee certificate provided by the retailer at time of purchase.

 

* Even during the guarantee period, you will be charged for band adjustment at stores other than where you purchased the watch.

Where can I get a guarantee booklet for my watch?

The guarantee booklet is provided with a watch by the retailer at time of purchase. If you did not receive one, please contact the retailer. As a guarantee booklet cannot be re-issued, please make sure to keep it during the guarantee period.